Anas Ansari
Senior Client Support Officer @Oxford International Education Group
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WORK HISTORY
Senior Client Support Officer @Oxford International Education Group
Mumbai, IN
Client support Officer : 1) Handling student Queries via chat/email, giving prompt answers to 1) Process different documents like applications and student requests2) Answering GRT/AM\'s/Students Email3) Taking ownership of students issues4) Maintaining and keeping record for checklist, for each tickets submitted5) Communicating with Quality Team 6) Helping colleagues, if required for any query7) Attending AM\'s call as per the schedule8) Providing relevant answers to GRT\'/AM\'s/Student for the required documents to process tickets9) Provide knowledgeable help to customers and go the extra mile in providing the correct details to Student/GRT/AM\'s queries.10) Adhere to (SLA) deadlines in resolving tickets quickly and effectively.
EDUCATION
Habib technical
Draughtsman
Akbar Peerbhoy College of Commerce & Economics Maulana Shaukatali Road Mumbai 400 008
Hsc
ABOUT ANAS ANSARI
As a Senior Client Support Officer at OIES, I have honed my skills in providing top-notch support to students and clients, managing over applications. My ability to efficiently multitask, actively listen, and maintain focus under pressure has been key to my success in this role. I am proud to have contributed to the company\'s growth and, due to my dedication and hard work, I have recently transitioned to a new university, HSUMY, where I continue to leverage my expertise in client support.I thrive in challenging environments, consistently meeting deadlines and finding innovative solutions to complex issues. My passion lies in helping people navigate their educational journeys, and I am committed to ensuring a seamless experience for every client I support.Career-wise, I am focused on continuous growth, with the goal of advancing within the industry and achieving long-term success. I am eager to take on new challenges, learn new skills, and contribute to the success of both my team and the broader organization.
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