Ana Pajcin
Travel Consultant @Expedia Cruises
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WORK HISTORY
Travel Consultant @Expedia Cruises
Managed sensitive client data and financial records within CRM systems by auditing documentation for 50-70 active accounts monthly, ensuring 100% compliance with privacy standards and data integrity protocols- Administered standardized operational procedures for 100+ quarterly transactions by meticulously auditing payments and supplier contracts, reducing administrative errors and ensuring alignment with corporate policy- Mediated complex service escalations and sensitive client disputes by documenting grievances and collaborating with senior leadership, resulting in a 40% increase in repeat business and improved service recovery outcomes- Facilitated cross-functional logistics between internal teams and external vendors by synchronizing timelines and documentation for various projects, ensuring on-time delivery for high-stakes domestic and international events.
EDUCATION
McMaster University
Bachelor of Commerce - BCom, Business/Commerce
Toronto Metropolitan University
Bachelor of Commerce - BCom, Human Resources
ABOUT ANA PAJCIN
Human Resources Management Graduate | BCom (Honours) | Seeking HR Opportunities
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