Ananya Bose
Escalation & Vendor Support Specialist @Amazon | Ex- Senior Consultant @IntouchCX | Customer Experience | Driving Process Excellence | Remote-Ready
- Role
- Vsm - Vendor Snowball Mechanism (Escalation) at Amazon
- Location
- Bengaluru, IN
- LinkedIn followers
- 500 followers
About Ananya Bose
Escalation Specialist | Sr. Vendor Support L3 Associate | Customer Success Enthusiast** With over 4 years of experience in customer support, escalation management, quality assurance, and operations, I specialize in solving complex problems, improving customer experience, and driving process excellence. From handling high-risk escalations at Amazon and IntouchCX to conducting hygiene audits, I bring a strong sense of ownership, precision, and leadership to every role.** Tools I’ve worked with: Zendesk, Slack, Trello, Klaus, CRM platforms.**Core strengths: Customer Experience | Compliance | Process Optimization | Root Cause Analysis | High Risk Escalations | Core & Catalog **Industries served: E-commerce, Tech Support, B2B Vendors, Gaming Platforms. I thrive in fast-paced, high-impact environments and love being part of teams that are customer-obsessed, data-driven, and always looking to raise the bar. Open to remote/hybrid/onsite roles in Customer Success, Vendor Management,Quality Analysis, or Escalation Management. Let’s connect if you’re looking for someone who can bring both strategic thinking and hands-on execution to the table.
Experience
Vsm - Vendor Snowball Mechanism (Escalation)
Apr 2025 — Present · Kolkata, IN
Education
Camellia Institute Of Technology
Bachelor of Technology - BTech, Electronics and Communications Engineering
2019 — 2022
Elitte Institute Of Engineering and Management
Diploma, Electronics & Telecommunication Engineering
2015 — 2018
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