Ananya Sharma

Role: Digital Transformation Intern at Agentic Universe
Location: Ambala, IN
LinkedIn followers: 500 followers

Information TechnologyView LinkedIn profile

About Ananya Sharma

Hi, I\'m currently a Digital Transformation Intern at Formi, where I’m learning how to connect technology with customer success to help businesses grow and do better. This is the beginning of my long journey, and I am always looking out for new things to help me learn and grow both personally and professionally. I have experience working on a cross-country project between India and Taiwan, where I got the opportunity to be the Student Team Lead. I worked closely with both teams in India and Taiwan to ensure a smooth collaboration and drive fruitful outcomes. The experience helped me sharpen my ability to lead effectively and work smoothly across different cultures and time zones and navigate complex situations. I also have a passion for public speaking, and I love to express my ideas. This has led me to become a confident speaker and a strong-willed individual. I am also a big fan of reading. My favourite genres revolve around crime, suspense and thriller. They keep me hooked and help me improve my problem-solving and analytical thinking. I am deeply intrigued by the emerging technologies and how they revolutionise everyday life. I hope that my passion for technology can one day help me create a real impact on society, and I am always looking for ways to contribute to shared goals.

Experience

Digital Transformation Intern
Agentic Universe
May 2025 — Present · Bengaluru, IN

Contact information

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•••••@formi.co.in
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Current company

Agentic Universe

Technology; Information and Internet · 48 employees · Founded 2022 · Bangalore, Karnataka, India

Agentic Universe is the world\'s first Outcome-Driven Agentic AI platform, purpose-built for enterprises in Consumer Services, Financial Services, and Insurance. While the industry sells tokens and minutes, Agentic Universe delivers what enterprises actually buy: resolved claims, collected payments, retained customers, and closed revenue. Every agent on our platform is bound to a measurable business KPI not a conversation count. Trusted by enterprises, Agentic Universe replaces the \"black box\" of current AI automation with a transparent, deterministic engine where every agent decision is observable, auditable, and directly improvable by the domain experts who know the business best no engineering dependency, no vendor bottleneck. The platform\'s Deterministic Outcome Engine introduces what we call the \"missing layer\" of enterprise AI: an Agentic Schema that enforces real business logic (stages, guardrails, approvals, escalations) on top of LLMs, an Event Ledger that makes every agent action queryable and debuggable in real time, and an outcome framework that observes, drives interventions and ultimately your KPIs. Agentic Universe powers multi-modal services across voice, chat, SMS, WhatsApp, and email — with seamless cross-channel persistence so your customer never has to repeat themselves, and intelligent resume so no conversation context is ever lost. With enterprise-grade security, compliance-first guardrails, and full audit trails built into every deployment, Agentic Universe gives leaders the control and accountability they need to scale AI from pilot to production without the organizational scar tissue of failed experiments. We don\'t automate conversations. We deliver outcomes.

formi.co.in

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