Ananya M.D.

Customer Support Advisor @Hellios Information

Oxfordshire, GB

Build a rapport and strong relationship with customers by offering support and advice throughout the validation process.• Validate information received from online questionnaires with close attention to detail, and with reference to standard processes, guidelines, and procedures.• Verifying various financial documentation, certifications and insurance policies, making sure that it is accurate, reliable, and coherent with company records and policies.• Making 10-15 outbound calls a day to help guide customers through validation queries.• Assisting with general inbound phone cover to help with customer support.• Accurately log and update customer records on the status of their questionnaires using internal CRM application.• Advising and processing fee payments for new and renewing customers.• Proficient user of validation process within our business system.• Identify ways in which processes and procedures can be streamlined and made more efficient.• Active participation in team meetings to share and exchange information.• Consistently meet or exceed personal targets.• Escalate customer issues to the Team Leader or Service Delivery team.