Ananya Gupta

MBA\'25 FINANCE & BUSINESS ANALYTICS ||Training & Placement Representative HBTU\'25||Finance Club Coordinator DOMS||ex-HDFC INTERN||ANALYTICAL THINKER || FINANCIAL ANALYSIS || CORPORATE FINANCE

Role
Customer Care Executive at HDFC Bank
Location
Kanpur, UP, IN
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Ananya Gupta

Motivated MBA graduate with a strong educational background in finance and business…

Experience

  1. Customer Care Executive

    HDFC Bank

    Jul 2025 — Present · Kanpur, IN

    Cash Teller / Customer Service ExecutiveHDFC Bank – KanpurFull-Time Employee Handled daily cash transactions including deposits, withdrawals, and cheque processes with accuracy and compliance.Managed the Welcome Desk, attending walk-in customers, guiding them to services, resolving queries, and maintaining smooth counter flow.Actively contributed to sales and cross-selling, generating leads and convincing customers for suitable banking products & accounts.Built and maintained strong customer relationships, becoming a trusted point of contact for regular customers.Entrusted with Welcome Desk keys and Gold Locker keys, showing high responsibility and trustworthiness.Monitored and managed cash discrepancies, maintained teller limits, balanced transactions, and reported issues promptly to ensure zero-loss operations.Coordinated with branch teams to support daily operations and reduce customer wait time.Ensured compliance with bank policies and customer service standards.

Education

  • Harcourt Butler Technical University

    Master of Business Administration - MBA

    2023 — 2025

  • Chatrapati Sahuji Maharaj Kanpur University, Kanpur

    Bachelor of Science - BSc

    2020 — 2023

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Ananya Gupta — Customer Care Executive at HDFC Bank in Kanpur, UP, IN | Unifers