Ananya Borah

🐦‍🔥 Lead Conversational CX Designer | Agentic AI, Chat & Voice Bots | 10+ yrs Designing Autonomous CX

Role: Senior Manager at EXL
Location: Bengaluru, KA, IN
LinkedIn followers: 500 followers

General Business & ManagementView LinkedIn profile

About Ananya Borah

Lead Conversational CX Designer with 10+ years of experience shaping intelligent chat and voice experiences at scale.I work on agentic AI systems, autonomous, goal-oriented conversational experiences that plan, orchestrate tools, and collaborate with humans when needed. My focus is on designing clear decision flows, safe autonomy, and empathetic interactions that users can trust.I’ve led end-to-end conversational design, from discovery and intent modelling to agentic workflow design, prompt systems, and performance optimisation, working closely with cross-functional partners across product, AI/ML, NLP, and engineering.I’m interested in Lead / Principal Conversational CX or Agentic AI Design roles, preferably within teams aligned to India (IST) working hours.

Experience

Senior Manager
EXL
Apr 2025 — Present · Bengaluru, IN

Education

Don Bosco College of Engineering & Technology
Bachelor of Technology (BTech), Computer Engineering
2011 — 2015
Bharati Vidyapeeth
Master of Business Administration - MBA, Information Technology Project Management

Skills

Sql
Javascript
C++
Html
Mysql
Xml
Css
Php
Oracle
Software Development
Linux
Java
Windows

Contact information

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•••••@exlservice.com
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Current company

EXL

Business Consulting and Services · 59K employees · New York, NY, United States

Choosing a digital partner is about more than capabilities — it’s about collaboration and character. Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments. At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations. Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale. Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact. We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition. At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward. For more information, visit www.exlservice.com.

exlservice.com

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About Ananya Borah

Experience

Senior Manager

Education

Don Bosco College of Engineering & Technology

Bharati Vidyapeeth

Skills

Find verified contacts for anyone on LinkedIn