Ananthappan P
Technical Lead @Wipro | ACPM | PLCP | SAAS| PAAS| IAAS | SPLUNK | Brightsign DMP | Product Support | Incident Management | Vendor Management | Service Delivery | Dynamic Signage | Digital Strategy|Gen AI|Github Copilot
- Role
- Technical Lead at Wipro
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Ananthappan P
Experienced L2 Support Technical Lead with 13+ Years in technical support and product…
Experience
Technical Lead
Mar 2022 — Present · Bengaluru, IN
Customer Relationship Management: Establishes and maintains strong relationships with clients to understand their needs and ensure satisfaction.Service Improvement: Continuously monitors and improves service delivery processes to enhance efficiency and quality.Incident and Problem Management: Oversees the resolution of incidents and problems to minimize service disruption and ensure prompt restoration of services.Change Management: Manages changes to services, ensuring they are implemented smoothly and with minimal impact on service quality.Service Level Agreement (SLA) Management: Defines, negotiates, and ensures compliance with SLAs to meet customer expectations and contractual obligations.Performance Monitoring and Reporting: Tracks and reports on service performance, identifying areas for improvement and ensuring transparency with stakeholders.Team Leadership and Development: Leads and develops the service delivery team, providing guidance, training, and support to ensure high performance.Risk Management: Identifies and mitigates risks that could impact service delivery, ensuring continuity and reliability.Financial Management: Manages budgets and controls costs to ensure services are delivered within financial constraints.Strategic Planning: Develops and implements strategic plans for service delivery, aligning with organizational goals and customer needs.
Education
Zion Matriculation Higher Secondary School
10th
2003 — 2004
Vellamal Matriculation Hr.Sec School
12th
2005 — 2006
SCAD College of Engineering and Technology
B.Tech
2006 — 2010
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