Ananth Premkumar

About Ananth Premkumar

As a senior business leader with 21+ years of multi-domain, cross-geography experience, I specialize in scaling operations, driving business transformation, and delivering sustainable growth. Currently serving as Director of Operations at TDCX, I have been at the forefront of building and leading our India operations from ground zero—transforming a two-person startup presence with no office, policies, or clients into a high-performing, 700+-strong organization in just four years, while shaping our market footprint and strategic positioning in the region.I bring deep expertise in service delivery excellence, stakeholder engagement, and strategic program execution, and a proven track record in cultivating high-impact partnerships that fuel revenue growth, enhance brand equity, and unlock innovation—including the integration of AI-driven initiatives. My leadership portfolio spans strategic planning, operational excellence, process re-engineering, digital transformation, and client lifecycle management for both established enterprises and high-growth startups.A COPC-certified Customer Experience Implementation Leader, I am committed to setting industry benchmarks in client satisfaction and operational performance. My leadership ethos blends data-driven decision-making with a people-first approach, ensuring high engagement, retention, and productivity.I am passionate about building high-performing teams, orchestrating growth strategies, and delivering value-added solutions that translate into measurable business outcomes. Whether it’s crafting the growth charter for a new market, leading complex change initiatives, or spearheading revenue-impacting partnerships, I thrive on creating momentum, setting new standards, and positioning organizations for long-term success.My core strengths include:• Executive Leadership & P&L Management• Strategic Partnerships & Business Growth• Operational Excellence & Transformation through Analytics• Advisory and Consulting Partnership• AI & Digital Enablement• Customer Experience Strategy (COPC Certified)• High-Performance Team Building• Stakeholder Influence & C-suite Engagement

Experience

1. Country Director - India

   TDCX

   Dec 2025 — Present · IN

Education

• University of Madras

  Bachelors in Computer Application

  2000 — 2003

Skills

• Access
• Vendor Management
• Bpo
• Project Management
• Customer Satisfaction
• Management
• Operations Management
• Change Management
• Team Management
• Project Planning
• Process Improvement
• Time Management
• Business Analysis
• Team Leadership
• Leadership
• Performance Management
• Outsourcing
• Account Management
• Business Development
• Service Delivery
• Call Centers
• Business Process Improvement
• Crm
• Customer Relationship Management (Crm)