Ananth Bhat
Empowering Teams to Deliver Excellence | Driving Organizational Growth | “Mountaineer of the Year” 2024
- Role
- Associate Manager Customer Excellence at Iron Mountain
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Ananth Bhat
As a results-driven leader, I empower teams to consistently deliver excellence while…
Experience
Associate Manager Customer Excellence
May 2025 — Present
Responsible for supervising the daily operations of a 15-member customer care team, ensuring seamless onboarding, service quality, and customer satisfaction. Accountable for KPIs across productivity, SLA adherence, quality and customer experience.Key Achievements- Consistently achieved 90%+ CSAT and CES scores by analyzing feedback and driving corrective actions- Achieved 100% SLA adherence, exceeding monthly performance targets through proactive monitoring- Built a Performance management framework using Salesforce dashboards and Google Sheets, improving KPI visibility- Led escalation management through thorough RCAs and proactive preventive actions, resulting in Zero executive escalations and enhanced process reliability- Strengthened cross-functional collaboration with Operations, Sales, Transport, and Service Delivery, driving strategic alignment and process improvements that enhanced the C/A ratio from 1:1 to 1:2- Acted as the single point of contact for automation and process enhancement projects with E&Y and TCS, ensuring seamless onboarding, streamlining workflows, and enhancing team productivity- Conducted capacity analysis and identified that the team was operating at ~80% of required capacity, enabling proactive workforce planning and improved SLA management- Selected as part of the hiring panel for newly transitioned businesses, supporting talent acquisition.
Education
Vijaya College, Bengaluru
Bachelor's Degree
2010 — 2010
Vijaya College Mulky
Bachelor of Business Management
2010
Manglore Institute of Technology and Engineering
Master of Business Administration (M.B.A.)
2010 — 2012
Mangalore Institute of Technology and Engineering, Mangalore, India
Master's Degree
2010 — 2012
Visvesvaraya Technological University
Master of Business Administration - MBA
Skills
- Supply Chain Management
- Accounts Receivable
- International Marketing
- Service Management
- Accounting
- Brand Management
- Marketing Strategy
- Customer Follow-Up
- Contract Management
- Accounts Payable
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