Anant Saxena

Senior Service Delivery Manager @ACT FIBERNET

Delhi, IN

Led the successful launch of a new city and oversaw the expansion of existing business.• Monitored and drove operations for City and EB business• Provided assurance to customers regarding products and services while analyzing root causes for customer satisfaction• Designed and Implemented strategy to expand operational support services and network based on sales forecasted growth• Ensured high productivity levels in City operations, resulting in improved customer uptime• Maintained compliance with laid down norms and procedures by conducting frequent audits and inspections, ensuring the use of testing and measurement equipment by field staff.• Achieved prompt execution of special projects and upgradation assignments• Played a key role in the implementation and deployment of cutting-edge platforms including GIS, MEN, GPON.• Managed UG execution and took charge of Operations Deployment for DWDM technology, overseeing successful operations of Senior Elements/Switches in the NCR Region• Ensured seamless execution of customer care operations for optimal client satisfaction and loyalty• Evaluated the learning needs of operations staff, working closely with the functional training team and HR to develop comprehensive training programs.• Implemented strategies to minimize attrition through analysis and execution of control measures.• Streamlined processes for better manpower allocation and contingency management.

Roorkee Institute of Technology

Bachelor of Technology (B.Tech.)