Anant Kumar
Experienced Customer Journey Manager- CX & EX Strategist | Medallia Expert | Journey Mapping & Design Thinking | Driving Customer and Employee Success & Innovation | Senior AVP at Wells Fargo
- Role
- Customer Journey Manager at Lloyds Technology Centre India
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Anant Kumar
With 9 years of experience in the Customer and Employee Experience (CX/EX) domain, I have…
Experience
Customer Journey Manager
Lloyds Technology Centre India
Aug 2025 — Present · Hyderabad, IN
Currently working as a Customer Journey Manager in the Trade Execution & Standing Settlement Instructions (SSI) domain, where I focus on driving transformation and building in-house solutions for global trade workflows. Key Contributions:Partnering closely with technology developers to migrate existing SSI and trade execution processes into robust in-house platforms, reducing dependency on third-party systems.Designing and mapping the end-to-end customer journey to identify gaps, streamline workflows, and enhance overall trade settlement efficiency.Leading initiatives to automate SSI enrichment, validation, and integration with upstream and downstream systems.Supporting data migration, reconciliation, and testing efforts to ensure accuracy, compliance, and operational excellence.Acting as a bridge between business, operations, and technology teams to align requirements, prioritize features, and deliver scalable solutions.
Education
Army Public School (APS)
1-Xii
1996 — 2009
University of Mysore
Master of Business Administration - MBA
2023 — 2025
Savitribai Phule Pune University
Bachelor of Engineering - BE
2011 — 2015
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