Ananjan Mukherjee
- Role
- Associate General Manager at HCLTech
- Location
- Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Ananjan Mukherjee
Currently based in Delhi NCR, India, I bring 24+ years of experience leading global IT…
Experience
Associate General Manager
Jul 2015 — Present · Noida, IN
Service Delivery Manager – Global Oil & Gas Engagement (2015 – 2020)Scope: Directed IT delivery for a Fortune 500 Oil & Gas client. Led teams of up to 700 professionals across 20 countries and 80 sites, supporting users with an engagement worth up to US$30M ACV.Key Achievements- Transformation & Turnaround: Rescued a failing US$5M IT transition program, delivering on-time and on-budget success- Growth & Optimization: Expanded a US$6M engagement to US$11M+ through process improvements, automation, and stronger customer alignment- Compliance & Risk Management: Hosted 9+ InfoSec audits with zero NCs; secured COR safety accreditation in Canada for FSO team- Business Continuity: Directed Covid-19 BCP for staff, ensuring seamless global operations during crisis- Innovation & Automation: Designed and deployed digital NDA management and compliance tools using PowerApps, streamlining contract and compliance workflows.Service Delivery Manager – Mid-Size Oil & Gas Engagement (2020 – 2024)Scope: Managed IT operations and contract governance for a mid-sized global Oil & Gas company. Led a lean team (~70 staff) covering EUC and data center services, with direct accountability for budgeting, renewals, and SLA compliance.Key Achievements- Financial Governance: Owned budgets, SLA negotiations, and contract renewals; maintained profitability under cost pressures- Operational Resilience: Ensured service continuity with lean staffing and resource optimization- Commercial Negotiations: Led contract renewals and rate revisions, balancing customer expectations with HCL margins- Process Automation: Designed and implemented a Power Automate–based approval workflow, reducing approval turnaround times and strengthening governance.Service Assurance Lead – RCPG Engagement (2025)Transitioned into a regional service assurance role for a global consumer goods company as the escalation point for a region, focused on governance and process standardization.
Education
Vellore Institute of Technology
BE, Electronics and Communication
1996 — 2000
Skills
- Linux
- Service Delivery
- Servers
- Itil
- Enterprise Software
- Program Management
- Cloud Computing
- System Administration
- Pre-Sales
- Windows Server
- Outsourcing
- Pmp
- IT Service Management
- Data Center
- Project Management
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