Ananjan Maitra
Online Manager for APJ & EMEA Region at Dell Technologies | Driving E-commerce Growth
- Role
- Online Manager at Dell Technologies
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Ananjan Maitra
Steering Dell.com\'s business for the APJ & EMEA region, my role as Online Manager at Dell Technologies encompasses leading a team to refine processes and amplify customer contentment. Our mission revolves around streamlining strategies to boost efficiency and satisfaction, which has become a hallmark of my tenure. This focus on process enhancement and customer engagement has been integral to our success.With a profound understanding of cross-functional coordination and project analysis, I have been pivotal in navigating complex ELT and SMAC escalations and forging strong ties with customers to resolve issues effectively. The skills honed in my current and past roles, including e-commerce management, new business development, and leveraging Generative AI, have contributed to shaping a customer-centric approach that underpins the business growth strategy at Dell Technologies.
Experience
Online Manager
Feb 2022 — Present · Hyderabad, IN
Handling Team of experienced members for entire Dell.com business operations for APJ & EMEA countries• Weekly review of Team members• Formulating strategy for Process Improvisation and Simplification• Enhancing customer satisfaction • Handle Executive Leadership and Social Media escalation cases• Overviewing Customer escalations with timely revert• Cross functional coordination• Process simplification and TAT improvisation• Involvement in Project implementation for improving Customer Satisfaction • Interaction with Stakeholders across orgs for resolving process related gaps• Field Facing / Business Partnering & Relationship Management with APJ & EMEA to deliver a great user experience and provide globally aligned world class support that enables our sales teams to succeed every day
Education
University of Calcutta
Bachelor of Commerce (B.Com.), Commerce
Institute of Productivity and Management
PGDBM, Marketing
Indian Institute of Foreign Trade
Certificate Programme in Export Management, International Business
2006 — 2006
Skills
- Marketing Strategy
- Sales Management
- New Business Development
- Negotiation
- Project Management
- Strategic Planning
- Business Development
- Business Strategy
- Retail Marketing
- Marketing
- Sales
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