Ananga Tripathee
IT Service Center Customer Representative @Truman State University
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WORK HISTORY
IT Service Center Customer Representative @Truman State University
Served as a first point of contact at the IT service center, assisting students and faculty via phone and walk-in support with hardware, software, connectivity and other wide ranges of other IT issues-Effectively created, managed, and resolved support tickets using the OTRS system, maintaining detailed documentation to ensure a streamlined and responsive IT support process-Collaborated with full-time technicians to assess, prioritize, and resolve technical challenges efficiently.
EDUCATION
Truman State University
Bachelor of Science - BS, Computer Science
ABOUT ANANGA TRIPATHEE
I’m a sophomore at Truman State University, majoring in Computer Science with minors in Economics and Data Science. Passionate about technology and innovation, I am interested in software development and data analytics to create tools and insights that empower businesses. I am actively seeking internships and research opportunities to gain hands-on experience and apply my skills to real-world challenges.
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