Anand Paranthaman
Sr Business System Analyst Product Owner @TELUS Digital
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WORK HISTORY
Sr Business System Analyst Product Owner @TELUS Digital
Vancouver, BC, CA
Implemented a very complex project changing the very foundation of connectivity assignment of splitter ports on FDH• Worked closely with Tech HUB architect to develop new pages enhancing the user experience and supporting the new fulfilment process of ONT Registration and installation replacing Fieldlink• Completely altered the order fulfilment process for fibre orders and prepared training aids for the Back office agents and Field technicians• Gained experience on Net cracker’s core functionalities including ordering, work order generation, Decomposition of connectivity, network and physical components• Owned D2D, D2C and Outcome managing Door to door sales and fibre drop management• Enhanced and implemented a new way of walk list for the D2D reps reducing the time by altering the walk list refraining reps from walking across the street• Researched and socialized study on the CSR call backs avg. 2 calls per customers when the ASQ fails by providing story via dashboards created using Tableau. Proposed a solution which reduced 1 outgoing call per customer delivering ~$1.3/annual OPEX savings• Proposed and implemented brand new error codes for CSD action, reducing no. of ticket creation for facilities reducing ~5mins of ticket creation and ~20mins of address qualification time reducing ~390K OPEX cost spent on CE and Facilities team• Managed Bi-weekly outcome releases for Drop Placement Order (DPO) and Order Based Drops (OBD) in Outcome (a Salesforce application)• Prepared job aids/Training materials for Technicians and conducted training sessions with support from training coordinators from CSD team
EDUCATION
Name of the Institution
Specialization
SASTRA University
B.Tech, Mechanical Engineering, B
ABOUT ANAND PARANTHAMAN
A dynamic professional with over 14 years of rich and extensive experience in IT from application design to end-end implementation. Expertise in Business System analysis and management of software products. Demonstrated abilities in evaluating stakeholder requirements, analyzing system needs and delivering the required product. Good Industry/Domain Exposure in Telecom and Banking Verticals. I am open to new domains and would like to mention that new domains could be challenging but I strongly believe anything can be learnt and Learning never exhausts my mind. Experienced in Agile, waterfall methodologies with extensive knowledge in Telecom OSS/BSS and Credit card life cycle. • A dynamic professional with over 14 years of rich and extensive experience in Information Technology within Telecom and Banking domains • Build/enhance product with a customer-first mindset making sure it benefits the user • Developed strong data driven business cases ensuring decision-makers to have a common understanding of the value the project is intended to produce • Delivery/solution management of user stories across many Lines of business in Telecom and banking domains • Established and maintained relationships with stakeholders on project objectives and budget constraints • Conducted review meetings with solution architects, SMEs, legal & Compliance teams, Development teams to eliminate gaps and risks in the solution • Identified, analyzed, and interpreted trends or patterns in complex data sets and provided analytical support and insights to the working team. Experience with Report development and data visualization using Tableau • Developed Project Management skills handling small projects to meet strict deadlines and ensure (Service Level Agreement) SLAs are met • Using storytelling and data-driven insights, presenting the solution in Change Management Committee and Executive Leadership Team (ELT) meetings procuring the funds • Steering the entire software development & testing life cycle entailing business analysis, requirements gathering, feasibility study, design, development, implementation, testing and support
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