Anand K.
Associate General Manager |Service Delivery Leader | SOW & SLA Governance | AI & Automation | Global Ops Transformation
- Role
- Associate General Manager at HCLTech
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Anand K.
Strategic Global Operations and Service Delivery leader with 17+ years of experience…
Experience
Associate General Manager
Aug 2024 — Present · Hyderabad, IN
Managed vendor relationships, drove cloud modernization initiatives, and automated reporting processes. Directed global SOW delivery exceeding $21M in Workplace, IAM, and Service Desk domains, achieving 99%+ on-time completion across APAC, EMEA, and NA. Oversaw ve strategic vendor relationships, maintaining 98%+ KPI compliance by implementing proactive governance models and rapidly resolving issues. Championed SCCM to Intune migration and Windows 10 to 11 transition, aligning infrastructure with cloud modernization objectives. Deployed Power BI dashboards to automate executive reporting, decreasing report generation time by 60% and improving SLA visibility. Facilitated $3.5M in SOW renewals through enhanced integration of commercial and delivery strategies. Achievements:Achieved 99%+ on-time full completion across APAC, EMEA, and NA on $21M+ global SOW delivery. Reduced escalations by 45% through proactive vendor governance models, sustaining a 98%+ KPI compliance.
Education
Indian Institute of Management, Calcutta
General Management , MBA
2010 — 2011
S D COLLEGE , AMBALA CANTT
B.SC, MEDICAL SCIENCE
2004 — 2007
Army public school Amabal cantt
High school, scholing 11th and 12th
2001 — 2004
APS dagshai
completed 10th standard, Schooling
1996 — 2000
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