Anand Krishnan Venkatraman
Data-driven Quality Assurance expert specializing in Preventive Approach
- Role
- Escalation Manager at Intellipaat
- Location
- Coimbatore, IN
- LinkedIn followers
- 500 followers
About Anand Krishnan Venkatraman
If I were to describe my journey in one line, I’d say it’s been about learning how to…
Experience
Escalation Manager
Jun 2023 — Present · Bengaluru, IN
Managedcustomerescalations effectively, utilizing strong communication, problem-solving, and organizational skills. Oversawtheescalation process within the organization, ensuring clear reporting paths for employees and efficient resolution of issues. Collaborated with cross-functional teams to address customer concerns promptly and accurately. Maintainedup-to-date knowledge of company products, services, and policies to provide informed support. Monitoredcustomer satisfaction levels and implemented improvements based on feedback. Trainednewcustomer service representatives on escalation procedures and contributed to the development of new policies. Reviewedcasefiles to ensure proper escalation procedures were followed and addressed questions from colleagues regarding the process. Investigated and resolved customer complaints in a professional and courteous manner, taking ownership of tasks and executing processes accurately and promptly.
Education
Anna University Chennai
Bachelor of Engineering - BE, Computer Science and Engineering
2014 — 2018
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