Anand K Nair

About Anand K Nair

22+ years of experience in IT, ranging from Project Management, Implementation, Service Management and Operations of IT Infrastructure Services. IT Architecture and Implementation – Led the development of the DHCP architecture deployed in Microsoft Offices globally. Project Management – Managed IT infrastructure projects worth ~$13.5 million to build new and/or upgrade existing Microsoft’s offices. This includes construction of Microsoft’s showcase Bangalore office seats | sqft). Service Operations – Responsible for End User Support, IT Incident Escalation Management and overall IT Experience of End Users at Microsoft’s Bangalore Offices. Service Management – Streamlined and improved operational processes across multiple IT Services at Microsoft. This helped improve service delivery and increase customer satisfaction. Awards & Recognition – o Recognized as HiPo (High Potential) employee and nominated into the ExPo (Exponential Potential)- “Leaders Building Leaders” Program at Microsoft – FY 2009 – 2012 o Beacon Award recipient FY 20••••23 o Rockstar Award recipient FY 20••••22 Certifications - PSM 1, PMP, BRMP (Business Relationship Management Professional), CDCP (Certified Data Centre Professional), ITIL v3, BCCE (Business Continuity Certified Expert), Microsoft Certified Azure Fundamentals (AZ-900), Microsoft Certified Azure AI Fundamentals (AI-900)

Experience

1. Senior IT Manager

   Microsoft

   Dec 2014 — Present · Bengaluru, IN

Education

• Bangalore University

  Bachelor of Engineering (B.E.)

  1997 — 2001

Skills

• Program Management
• Infrastructure
• Itil
• Service Management
• IT Operations
• IT Service Management
• IT Service Managment
• Vendor Management
• IT Management
• Pmp
• Service Delivery
• Solution Architecture
• Disaster Recovery
• Data Center
• Enterprise Architecture
• IT Strategy