Anand Singh
Program Manager| Orchestrating Retail success with AI Solutions & Operational Prowess!
- Role
- Program Manager- Retail at Google Operations Center
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Anand Singh
Marketing Leader with Proven Results in Programmatic Operations. 10+ years experience leading and growing high-performing teams in programmatic operations.Quantifiable Achievements:Increased team TRT (Turnaround Time) by 23% on Email and 31% on RT channels while maintaining high CSAT and Quality scores (Accenture).Improved CSAT by 3% and timeliness metrics by 7% within two months, and led team to \"Best Team\" award (Google).Identified opportunities for 4% TRT improvement and led TRT Baseline study for top-tier clients (Google).Drove 12% people promotions and expanded business scope with additional SOWs (Google).Independently led APAC region during backlog, improving CSAT by 4%, TRT by 7%, and quality by 12% in a quarter.
Experience
Program Manager- Retail
Oct 2024 — Present · Hyderabad, IN
Education
HITAM (Hyderabad Institute of Technology and Management)
Bachelor of Technology (B.Tech.), Computer Engineering
2010 — 2014
Symbiosis Institute of Business Management, Pune
PGDM - Business Administration, International Marketing
2015 — 2017
Skills
- Operations Management
- Crm
- Analysis
- Multisim
- Marketing Communications
- Technical Presentations
- Software
- Social Media Marketing
- Microsoft Excel
- Business Development
- Digital Marketing
- Ad Optimization
- Leadership
- Eclipse
- Marketing
- Online Marketing
- Social Media
- Social Entrepreneurship
- Human Resources
- Java
- Learning Quickly
- Management Skills
- Altera Quartus
- Campaign Management
- Management
- Team Leadership
- Marketing Strategy
- Market Research
- Networking
- Critical Thinking
- Teamwork
- Team Management
- Html Scripting
- Html
- C
- Recruiting
- Advertising
- Reporting & Analysis
- Microsoft Office
- Online Advertising
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