Anandd J.

About Anandd J.

Passionate about spearheading operational excellence through innovative solutions and strategic leadership, I bring over 10 years of extensive experience across diverse functions such as Operations, Project Management, IoT SaaS, Fleet Management, Telematics, Video Telematics, E-Surveillance, Command Centre Operations, Vendor Management, Inventory Management, Procurement of IoT Devices, and Customer Experience.I have successfully scaled team sizes from 10 to over 150 and expanded workable sites from 150 to 1200 within a year, demonstrating expertise in network building and achieving a remarkable 40% reduction in operational costs while simultaneously boosting revenue. My approach includes conducting monthly cost optimization meetings tailored to establish thresholds for different tiers and regions, ensuring smooth operations.I have also established a robust third-party network to extend coverage across India and global markets, leveraging AI and IoT solutions to handle multiple projects efficiently. By enhancing operational capabilities, I consistently deliver projects within set timelines, ensuring unparalleled efficiency and productivity.Throughout my career, I have been instrumental in creating impactful Standard Operating Procedures (SOPs) and deploying cutting-edge tools like Redmine, CRM, Zoho, Salesforce, Configurator, Troubleshooters, Jira, Ayaya, Cisco Tool, Gensys, and Field Attendance App to streamline processes and drive operational efficiency.In the early stages of my career, I conducted over 40 Fire Safety Training sessions nationwide and obtained certification in Risk Assessment & First Aid, underscoring my commitment to safety and compliance. Additionally, I have trained over BPO candidates in Process, Product, Sales, and Soft Skills, showcasing my dedication to continuous learning and staying abreast of industry advancements.I invite you to connect with me to explore potential collaboration opportunities and discuss how we can work together to achieve mutual success. Let\'s drive innovation and excellence together!

Experience

1. Head of Operations

   Serviz

   May 2024 — Present · Noida, IN

   Lead end-to-end customer journey management post-product purchase, ensuring customer satisfaction and operational efficiency.Successfully scaled operations from 150 to over 850 sites through expanded vendor network development.Established robust third-party network, expanding operational reach from 20 to 450+ cities across all regions and tiers, reducing costs by over 40%.Led cross-functional team growth from 6 to 80+ members while maintaining operational efficiency.Streamlined payment disbursement processes, improving vendor experience with faster processing times and increasing accuracy from 24% to 74%.Developed and implemented cost optimization strategies for surveillance device installation, achieving cost reductions of per site for larger branches.

Education

• SDP Ludhiana

  Senior Secondary , Humanities Course

  2002 — 2004

• Arya College For Boys

  Bachelor's degree, Humanities/Humanistic Studies

  2004 — 2007