Anand Gaud
Customer Success Manager | Driving Client Retention, Product Adoption, and Business Growth @ Diligencevault
- Role
- Client Success Manager at DiligenceVault
- Location
- Pune Division, MH, IN
- LinkedIn followers
- 500 followers
About Anand Gaud
Empowering Client Growth, Retention, and Business Impact With over 7 years of…
Experience
Client Success Manager
Apr 2021 — Present · Pune, IN
I am currently serving as a Client Success Manager at DiligenceVault, where my primary responsibility is to ensure the success and satisfaction of our clients. I work collaboratively with cross-functional teams to deliver tailored solutions that meet the specific needs of each client, building and maintaining strong, trust-based relationships.•Onboarding enterprise clients and helping them with the implementation and settings up the platform as per their business requirements.• Developing success plans for clients that outline their critical success factors, metrics for success, potential issues, and provide recommendations.• Drive new feature introduction, analysis, documentation, Impact analysis and improving the results. • Establishing a trusted adviser relationship that works to ensure customer’s overall satisfaction with our product.• Manage customer escalations and driving customer happiness through consistent positive experiences with a focus on advocacy to drive renewals.• Ensuring continuous communication with clients on a weekly, monthly, quarterly basis to ensure retention.• Get continuous feedback from clients to improve the product.• Conducting continuous user training and webinars so as to help users use the platform more efficiently. Conducting internal training for new joiners and getting them up to date with the product and internal processes.• Liaising cross functionally with different teams like sales, marketing and mainly the product team for product feedback and product improvement.• Working closely with the product team to plan and develop the product roadmap.
Education
International Institute of Management Science, Chinchwad, Pune 411003
Master of Business Administration - MBA, Marketing
2016 — 2017
Modern Education Society's Nowrosjee Wadia College Arts, Science, Pune 01
Bachelor's degree, Physics
2014 — 2015
Fergusson College
Bachelor’s Degree, Physics
2012 — 2014
Jai Hind High School
School
2009 — 2012
Skills
- Microsoft Office
- Sales
- Operations Management
- Microsoft Excel
- Search Engine Marketing (Sem)
- Team Management
- Search Engine Optimization (SEO)
- Management
- Customer Service
- Microsoft Word
- Microsoft Powerpoint
- Public Speaking
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