Anand Yadav
Phone Support Specialist @Revolut
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WORK HISTORY
Phone Support Specialist @Revolut
Roles & Responsibilities: Handling Transactional queries received through Jira and assisting user over call. Working on JIRA Tickets and gaining constant knowledge via Confluence around banking and finance. Providing excellent user experience via our in-app live chat, phone, and email. Responding to inquiries regarding policies and features including Transfers and Top-up Collaborating with other teams via Slack internationally to tackle any user issue. Thorough Knowledge of Policies & Processes in Transactional vertical. Integrity and discretion in dealing with sensitive information in BackOffice and ensuring data privacy at all times. Internally promoted to Guru (Manager Escalations) Achieving SLA designed by the management. Take Ownership for query resolution and individual metric.
EDUCATION
Academy of Technology
Bachelor of Technology - BTech
ABOUT ANAND YADAV
Experienced Executive with an ability to generate new business, build up, manage & motivate teams, entrepreneurial spirit, high energetic and passionate team player. Having established network of business contacts in corporate sector, ability to easily set up contacts and establish long term relationships with clients. Capable of penetrating new markets and breaking through to unique sales channels. Ability to work independently with strong focus on results and being client oriented. Highly motivated and team-oriented professional eager to face business challenges, share experiences and add sustainable value to the organization. My specialties include: Digital marketing, Market Place Bidding, Website development, Mobile application development, E-mail marketing (e-mail campaign and marketing automation), Market research, Database management, Lead and demand generation, Warm calling, Start-ups, Customer Service, Requirements gathering & scheduling conference calls with clients with a focus on client satisfaction and target achievement.
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