Anand Unnikrishnan
Certified Lean Professional LMS l Skilling lOperational Effectiveness l CRM l Storyteller l Content Writer l Listener
- Role
- Chief Training & Business Consultant at Busa Solutions
- Location
- Kochi, KL, IN
- LinkedIn followers
- 500 followers
About Anand Unnikrishnan
A dynamic professional with 29 years of rich experience in Airport Services & Operations Management, Training & Development, Lean Leadership Skills & Lean Culture, Service Quality, Customer Experience & Business ConsultingManagement Development Program - Indian Institute of Management. Management Development Program in Learning & Development -Cochin University of Science & TechnologyCertified HRM Professional –ICSIL -DelhiConsumer Protection & Redressal-Indian Institute of Public Administration – New Delhi Train the Trainer –HBP (Subsidiary of Harvard Business School ) & IATA at Singapore.Holds distinction of working with Airlines like Jet Airways, Paramount Airways and DANA AIR, a start up Airline based at Lagos, Nigeria with core involvement in formulating policies and procedures for Airport Services.A keen planner, strategist, implementer, trainer and team player with demonstrated abilities in managing Airline Ground operations for enhancing on time performance and customer experience growth.Airport Operations both Terminal and Ramp Operations including Supervisory and Managerial Experience Effective use of learning models such as ADDIE and SAT (Systemic Approach). Station set up for start up Airline which includes close coordination with IT Department and Ground Handling Agency/Airport Operator for system integration and migration Industry Specific trainings for IATA, Bachelor & MBA-Aviation Management University Programs.Up Skill Training, Knowledge Management, design and delivery of Skill Development workshops. Learning and Performance Need AnalysisFunctional expertise in managing Airport Operations of Airline with key focus on bottom line profitability by ensuring optimal utilization of resources.Result oriented record of streamlining the working procedures for enhanced operational effectiveness. Identifying skill gaps, content development and deliveryExcellent interpersonal, analytical & negotiation skills with proven track record of spearheading numerous cost innovation techniques Trainers Training Certification - UK -Cardiff and Vale College International l Aviation Sector Skill Council l NSDC SABRE - Train The Trainer - Airport DCS and Reservation Certifications
Experience
Chief Training & Business Consultant
Sep 2009 — Present · Cochin, IN
Training & Development Specialist : Airport Services & Operations l Destination Management Planning l Life Skills l Customer Experience Mangement l GDS l Service Quality & Delivery
Education
Institute of Leadership Excellence -Udemy
Certified Lean Professional , Lean Leadership Skills , Lean Culture, Lean Management
Indian Institute of Public Administration
Consumer Advocacy, Consumer Protection & Redressal
2013 — 2014
Indira Gandhi National Open University
Masters; Bachelors; Diploma, Tourism Studies; Hotel Management and Catering Technology
ICSIL -Delhi
Certified Human Resource Manager, Training & Development
2012 — 2013
Cochin University of Science and Technology
Management Development Program, Learning and Development
2018 — 2018
IIMBx | Indian Institute of Management Bangalore
MHRD-IIM B Management Program , Customer Relationship Management
2018 — 2019
Indian Institute of Management, Kozhikode
Management Development Program – MDP-Indian Institute of Management (IIM-K)
2012 — 2013
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