Anand Swarup Srivastava
Operations Lead - D2C
- Role
- Associate at TP
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Anand Swarup Srivastava
I believe data analysis is not just about reporting — it’s about understanding the “why” behind every trend. I’m passionate about solving problems, learning continuously, and growing into an analyst helps businesses make smarter, data-driven decisions.Turning complexity into clarity — one dataset at a time.I bring strong analytical skills, proficiency in Excel, Sql, PowerBI and a passion for transforming data into actionable insights.I enjoy travelling, watching movies and web series, staying updated with the latest trends and storytelling techniques.
Experience
Associate
Nov 2024 — Present · Gurugram, IN
Assisted the operations team in daily performance tracking, including AHT, FCR, and escalation trends.•Prepared and updated daily/weekly reports in Excel for management review.•Supported shift scheduling and workload allocation to balance call volumes.•Coordinated with team leads to identify process gaps and implement improvements.•Provided feedback to the quality team based on recurring customer issues, helping reduce repeat complaints.•Maintained accurate CRM records of customer interactions for audit purposes.
Education
Bundelkhand University (BU), Jhansi
Bachelor of Science - BS, Biology
Bundelkhand University (BU), Jhansi
Bachelor of Education - BEd, Special Education and Teaching
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