Anand Shrivastava
Service Delivery Leader @Genpact
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WORK HISTORY
Service Delivery Leader @Genpact
Atlanta, GA, US
Working as Service Delivery Leader
EDUCATION
North Maharashtra University
BE, E & TC
SKILLS
ABOUT ANAND SHRIVASTAVA
IT professional with experience of 18+ years in executing strategic initiatives and delivering technical solutions for global clients. Skilled at aligning resources to drive business value by collaborating with cross functional groups. Maintain a constant focus on opportunities to improve the delivery of services with a passion and energy for recommending effective changes. Working as Operations Leader, handling $13 M business for GENPACT and leading a team of over 300+ technical associates, SMEs and delivery leads from different domain (Oracle, EBS, Cloud, Infrastructure, Security, EXADATA, ITIL).Demonstrated consistent success around service delivery, operational excellence, service management, and process management working with multiple IT functions, partnering with internal business teams and vendors.AREAS OF EXPERTISE• Project Management & Implementation • Customer Service & Retention • Program Management• People management • Stakeholder Management• Transition Manager• Delivery LeaderSpecialties:# IT Infra Management# ITIL Framework# Six Sigma & Lean Certified# Prince2 CertifiedHave completed GB (GREEN BELT) certification on cross plarform migration for an ERP application
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