Anand Shaw

About Anand Shaw

Highly motivated and customer-centric Technical Account Manager with a strong track record of success in IT, BFSI and Media industry. Proven ability to:• Build and maintain strong client relationships at all levels, from technical users to C-level executives.• Proactively identify and resolve customer issues, mitigate risks, and ensure successful product adoption.• Conduct technical trainings, demos, and presentations to educate customers on product features and best practices.• Collaborate effectively with cross-functional teams (e.g, Sales, Engineering, Support) to deliver exceptional customer experiences.• Leverage data and analytics to identify areas for improvement and optimize customer success strategies.• Expertise in DBA, Product development, data centre, IT infrastructure support.

Experience

1. Customer Success Partner Technical Account Manager

   Capgemini

   Oct 2022 — Present

   Successfully managed and nurtured long-term client relationships with key accounts in the BSFI sector, focusing on building trust and exceeding customer expectations.• Provided expert technical guidance and support on a wide range of IT infrastructure solutions, including servers, database (Oracle\\SQL Server\\DB2 and others) networking, storage, cloud computing, virtualization.• Proactively identified and resolved customer issues, minimizing downtime and ensuring business continuity.• Conducted regular business reviews with clients to understand their evolving business needs and identify opportunities for growth and expansion.• Collaborated closely with cross-functional teams e.g, Sales, Engineering, Support and product development to deliver seamless and integrated solutions.• Delivered technical training and presentations to educate clients on new product features and best practices.• Leveraged data and analytics to identify trends, anticipate customer needs, and proactively address potential issues.• Successfully negotiated and renewed contracts with key accounts, demonstrating strong customer retention and account growth.• Improved customer satisfaction scores by Quantifiable achievement,18% over a two-year period.Key Skills:• Technical Expertise: Database, Windows Server, AWS, Azure• Customer Relationship Management: Relationship building, communication, negotiation, conflict resolution• Problem-Solving & Troubleshooting: Root cause analysis, critical thinking, decision-making• Project Management: Planning, execution, monitoring, and delivery• Communication & Presentation: Written and verbal communication, technical documentation, presentations• Data Analysis: Data interpretation, reporting, trend analysis

Education

• DOEACC "A" Level , Ministry of IT (India)

  PGDCA, Computer Science

  2001 — 2003

• Vinoba Bhave University

  BCom, Business Management

  1997 — 2001

• Sikkim Manipal University - Distance Education

  Master of Science (MSc), Information Technology

  2013 — 2015

Skills

• Stored Procedures
• Data Warehousing
• Transact-Sql (T-Sql)
• Sql Server Reporting Services (Ssrs)
• Ssis
• Sybase
• High Availability
• Sql Server Integration Services (Ssis)
• Oracle
• Pl/Sql
• Sql Tuning
• Itil Certified
• Db2
• Ssrs
• Database Design
• Performance Tuning
• Replication
• T-Sql
• Log Shipping
• Database Administration
• Analysis Services
• Dts
• Servers
• Itil
• Data Migration
• Etl
• Data Modeling
• Windows Server
• Powershell
• Databases
• Cluster
• Microsoft Sql Server