Anand Patidar

About Anand Patidar

ServiceNow Developer | ITSM | PlatformCustomizationServiceNow Developer with 2+ year of hands-on experience in ITSM implementation, platform configuration, and automation. Experienced in working on real-world ServiceNow use cases, contributing to stable, scalable, and user-friendly solutions across the platform.I have worked extensively on Incident, Problem, Change, and Knowledge Management, handling end-to-end ticket lifecycle, SLA enforcement, and assignment automation. My role involved both configuration and scripting, ensuring business requirements were met with clean and maintainable solutions.🧑‍Technical ExpertiseStrong hands-on experience with Business Rules, Client Scripts, Script Includes.Advanced usage of GlideRecord & GlideAggregate for data handling and performance optimisationAutomation using Scheduled Jobs, Inbound Email Actions, Events & NotificationsUl customization with Ul Builder, Ul Policies, Ul Actions, Form Layout & Form DesignExperience with Record Producers, Theme Builder, Dictionary Overrides Security & GovernanceHands-on experience with ACLs, Roles, Groups, and User & Group ManagementImplementation of secure access control followingServiceNow best practices. Reporting & DeploymentCreation of Reports & Dashboards for operational and SLA insights.Deployment and migration using Update Sets & Update Sources.Functional testing using Automated Test Framework (ATF).I am comfortable collaborating with teams, understanding business requirements, and translating them into effective ServiceNow solutions. I continuously focus on writing optimized scripts, clean configurations, and scalable designs.Actively open to opportunities as a ServiceNow Developer / ITSM Developer, where I can contribute to platform enhancement, automation, and process improvement.

Experience

1. Technology Analyst

   Deloitte

   Jan 2024 — Present

   Worked as a ServiceNow Developer with hands-on involvement in ITSM implementation, platform customization, and automation.Contributed to the development and enhancement of Incident, Problem, Change, and Knowledge Management modules by handling real-world use cases and operational requirements.Responsible for configuring and scripting usingBusiness Rules, Client Scripts, and Script Includes to implement validations, automate processes, and improve user experience.Extensively used GlideRecord and GlideAggregate for data retrieval, optimization, and reporting purposes.Built Inbound Email Actions to auto-create incidents from emails and configured Events & Notifications for user and group communications.Worked on Ul and user experience enhancements using Ul Policies, Ul Actions, Ul Builder, Form Layout & Form Design, Record Producers, and Theme Builder. Applied Dictionary Overrides to control table-specific behavior.Handled security and access management using ACLs, Roles, Groups, and User & Group Management. Created Reports & Dashboards for operational insights and SLA monitoring.Managed deployments using Update Sets and Update Sources and performed functional testing using Automated Test Framework (ATF).

Education

• Devi Ahilya Vishwavidyalaya

  B.Sc, Computer Science

  2017 — 2020

• National Institute of Technology Raipur

  Master of Computer Applications - MCA, Computer Science

  2020 — 2023

• Carmel Convent High School - India

  High School Diploma, Mathematics