Anand P
Sr. Customer Success Manager at WizCommerce | B2B Saas | Revenue Growth | Ex - FieldAssist | Ex - TTK Services (Getfriday)
- Role
- Senior Customer Success Manager at WizCommerce
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Anand P
Strategic and relationship-oriented Senior Customer Success Manager with expertise in managing high-value SaaS customers. Skilled at motivating team members and driving high performance, with strong stakeholder management, data-driven health monitoring, and process optimization capabilities.
Experience
Senior Customer Success Manager
Apr 2024 — Present · Bengaluru, IN
Own a portfolio of Enterprise Customers, ensuring growth, and long-term account success across enterprise segment* Support the onboarding and training of new team members to ensure a smooth ramp-up and alignment with CS best practices* Transformed enterprise communication using AI-driven automation and analytics, reducing resolution time by 30%* Using customer health scoring system, reducing churn risk by 25% through proactive interventions* Collaborate cross-functionally with Product, Sales, and Marketing to align on goals and improve overall client outcomes
Education
Sri Krishna Adithya College of Arts and Science
B.COM
2007 — 2010
Kendriya Vidyalaya
Sslc
2000 — 2005
RVS Institute of Management Studies & Research
MBA
2010 — 2012
Bharathiar University
B.COM
Skills
- Crm
- Team Management
- Business Analysis
- Sourcing
- Management
- Vendor Management
- Analysis
- Talent Acquisition
- Market Research
- Technical Recruiting
- Business Strategy
- Business Development
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