Anand Nagada
Contact Center Consultant at Crystal TS | Ex-TCSer | Certified NCTA/NCSA NICE, Engineer, NICE CXone Administrator | VERINT WFM & ERMS | IVR | Five9 Sales Certified | Expertise in Change Management
- Role
- Contact Center Consultant at Crystal Technology Services
- Location
- Gandhinagar, GJ, IN
- LinkedIn followers
- 500 followers
About Anand Nagada
More than 4 years of experience in NICE Recording Systems (Engage); 3 year hands on…
Experience
Contact Center Consultant
Apr 2025 — Present · Ahmedabad, IN
Acting consultant for the clients in CCaaS domain for the clients in multiple contact center fields like cloud contact center implementation, workforce optimization, and conversational and AI driven CX tools.
Education
SNJB's KBJ COLLEGE OF ENGG., Chandwad,Nashik (Pune University)
Bachelor of Engineering (B.E.), Electronics & Telecommunication Engineering
2010 — 2015
Skills
- Powerpoint
- Microsoft Excel
- Good Presentation Skills
- Blogging
- Networking
- Matlab
- C
- Sql
- Good Command Over English Language
- Microsoft Word
- Able to Speak in 3 Languages-English/Hindi/Marathi
- Leadership
- Html
- Nim
- Management
- Project Management
- C++
- Research
- Event Management
- Customer Service
- Volunteering
- Team Management
- Teaching
- Microsoft Office
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