Anand Menon

About Anand Menon

I am eager to work in an organization that values innovative and progressive ideas, with a zeal for excellence. My comprehensive training across all departments of the hospitality industry has equipped me to provide the highest levels of satisfaction.As competition intensifies daily, it becomes crucial to reduce costs in business operations while offering diverse products that meet customers\' needs. Maintaining a flawless supply chain across all operations is essential for any business. Recognizing the vast scope for logistics management in the hospitality industry and beyond, I pursued an MSc Degree in Supply Chain and Logistics Management. After gaining experience in the supply chain domain, I transitioned to the IT industry, obtaining a certification in Salesforce.In addition, I have developed expertise in SAP Materials Management (SAP MM), where my responsibilities have included managing procurement processes, overseeing inventory and material requirement planning, and ensuring smooth integration with other SAP modules. This role has allowed me to contribute toward optimizing purchasing and inventory control and reducing operational costs—key elements of a resilient supply chain.Furthermore, I have taken on the role of a Scrum Master, where I am responsible for facilitating Agile ceremonies, removing impediments for the development team, promoting continuous improvement, and ensuring adherence to Scrum principles. By fostering collaboration between cross-functional teams and stakeholders, I help deliver high-value products efficiently and consistently, contributing to enhanced team productivity and customer satisfaction.

Experience

1. Consultant

   Atos

   Apr 2021 — Present · Pune, IN

   As an Associate Consultant at Atos, a global leader in digital transformation, I supported Salesforce-driven implementations and technical project delivery while enhancing customer support operations, team collaboration, and risk management for major initiatives.Achievements:Contributed to the successful implementation of the Customer Engagement Center (CEC) by configuring Salesforce chat systems and resolving client issuesManaged project execution tasks including JIRA ticket handling, functional testing, and incident resolutionIdentified and mitigated project risks, maintaining a risk register to track critical concernsPromoted agile ways of working through daily stand-ups, sprint planning, and continuous improvement practicesAwarded Bronze Accolade Award (2023) and Certificate of Excellence for outstanding contributions to business-critical projects

Education

• Singapore Institute of Management

  Master's degree, Logistics, Materials, and Supply Chain Management

  2017 — 2018

• Indira Gandhi National Open University

  Bachelor's degree, Tourism and Travel Services Management