Anand Kumar Das
Presently in Pwc | Ex-Fi | Ex-Cognizant | Fraud & Risk | Banking Ombudsman Escalation Desk | Social Media Escalation | CRM | KYC | Fintech | BFSI | Customer Onboarding | Ex- HSBC
- Role
- Senior Escalation Specialist at Fi
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Anand Kumar Das
Senior Fraud & AML Analyst | Transaction Monitoring | KYC & EDD | Financial Crime…
Experience
Senior Escalation Specialist
Nov 2024 — Present · Bengaluru, IN
Senior Escalation Specialist (L3)| Risk & Grievance Management*As a Senior Escalation Specialist (L3), I am responsible for managing and resolving critical risk cases that are escalated to the Grievance and Banking Ombudsman. In this high-impact role, I handle the most complex and sensitive customer complaints, ensuring prompt, effective, and compliant resolutions. I collaborate closely with cross-functional teams, including Legal, Compliance, and Customer Service, to analyze and mitigate potential risks, safeguard the organization’s reputation, and uphold regulatory standards.Key responsibilities include- Leading investigations into escalated grievances, assessing the root causes of complaints, and providing actionable solutions- Managing high-stakes risk cases involving regulatory and compliance concerns, with a focus on resolution within defined timelines- Acting as a point of escalation for critical issues that require expert analysis, decision-making, and resolution- Coordinating with internal stakeholders to ensure alignment on risk mitigation strategies and compliance with relevant financial regulations- Documenting and reporting on all escalated cases, ensuring thorough, accurate records are maintained for both internal and regulatory purposes- Identifying trends in escalated issues and recommending process improvements to reduce future escalations- Providing mentorship and guidance to junior team members, sharing best practices for managing complex grievance cases.With extensive experience in risk management, grievance resolution, and regulatory compliance, I am committed to delivering exceptional service, minimizing risk exposure, and contributing to the continuous improvement of organizational processes.
Education
shree Maheshwari vidyalaya
BCom - Bachelor of Commerce
International Institute of Business Studies (Official)
Master of Business Administration - MBA
2017 — 2019
Shree maheshwari vidyalaya
Master of Business Administration - MBA
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.