Anand Dubey
Head - Customer Service Experience, Principal Nodal Officer (Pno) @Mahindra Finance
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WORK HISTORY
Head - Customer Service Experience, Principal Nodal Officer (Pno) @Mahindra Finance
Mumbai, IN
Leading the Customer Service and Experience function for the organization.Acting as Principal Nodal Officer and dealing with regulators for enhancing customer service and grievance redressal.
EDUCATION
Institute of Productivity & Management, Lucknow
PGDBM, Marketing
University of Lucknow
B.Sc, Chemistry
SKILLS
ABOUT ANAND DUBEY
Anand is a marketing professional with over 25 years of rich experience in creating and nurturing brands. He has been successful in enhancing brand image, awareness & consideration for several MNC and Indian organizations in categories like Banking & Financial Services (BFSI), Consumer Durables, Automobiles and Media sector. An astute marketer, Anand has practiced various sub functions of marketing domain viz. brand & media management, digital & growth marketing, social media n content marketing, campaign management, customer experience, customer service, retail marketing, corporate n internal communication, consumer insights n foresights. With his marketing acumen, brands have excelled by not only creating great reputation but also accelerated business growth. He has special interest towards curating right mix between traditional & digital marketing mediums in order to provide new age consumer engagement. Over the years Anand has been a contributor at various marketing & advertising forums as panelist, guest speaker, jury member, moderator & anchor.Anand is an MBA from IPM, Lucknow and holds certification on digital marketing from ISB, Hyderabad. He has successfully undertaken ACE Leadership Management program from INSEAD, Singapore & France.
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