Anand Deep Singh

About Anand Deep Singh

As a Senior Service Integration Manager at Shell, I have over eight years of experience in delivering IT services, managing vendors and suppliers, and leading IT transformation projects. I am ITIL certified and have a strong background in computer science and business management.My core competencies include technical debt management, service recovery, operational excellence, and team performance. I have successfully managed the IT operations of the downstream, global functions, and finance portfolios, ensuring alignment with the business strategy and stakeholder expectations. I have also contributed to the IT operations of the future initiative, implementing innovative solutions and best practices to enhance service integration and customer satisfaction.

Experience

1. Senior Service Integration Manager - Downstream Som IT Operations

   Shell

   Feb 2023 — Present · Bengaluru East, IN

   Technical Debt - Digital Platforms, Connectivity, End User ProductivitySupplier GovernanceOperational Excellence

Education

• Delhi Institute Of Tool Engineering

  Diploma in Tool & Die Manufacturing

• ICFAI

  Post graduate diploma in business management

• GHPS

  Computer Science

  1981 — 1994

• Delhi University

  Bachelor of Commerce - BCom

Skills

• Sdlc
• Vendor Management
• Service Delivery
• Business Analysis
• Requirements Analysis
• Itil
• Data Analysis
• Software Development Life Cycle (Sdlc)
• IT Service Management
• Leadership
• Management
• Business Requirements
• Project Delivery