Anand Bhaskar
Overall 5.6 years of concrete Experience in Operations, Maintenance, Implementation and support of Genesys Solution, Expertise in Framework installation and configuration, Inbound, Outbound, Reporting, Routing,
- Role
- Senior Engineer at Conneqt Business Solutions
- Location
- Solapur, MH, IN
- LinkedIn followers
- 500 followers
About Anand Bhaskar
Experienced Information Technology Executive with a demonstrated history of working in the consumer services industry. Skilled in Windows Desktop Administration, English, Application Support, Remote Troubleshooting, and Hardware Support. Strong information technology professional with a Bachelor of Engineering - BE focused in Electrical, Electronics and Communications Engineering from ses polytechnics solapur.
Experience
Senior Engineer
Feb 2023 — Present · Navi Mumbai, IN
To provide Gemesys appliction support To role. provide the RCA of major Issues. Troubleshooting of all Genesys issues for Inbound and Outbound contact center solution including call routing, Real time & Historical reporting using CCPulse, Campaign creation. Good understanding of SIP Protocol/Messages. Working on Genesys Routing Solution, Design with IRD. Accountable for resolving on floor issues and maintenance of Genesys. Implementation of HCCS (Genesys 7.6 and 8.x and Media Gateways) Solution as per the requirement of customer. Co-ordinating with Enterprise Business, Account Managers,SMEs and Customers gathering requirements. Co-ordinating with Vendors and Enterprise teams for implementation and execution of solution end to end. Interaction with the client, requirement and design analysis of the call flow. Coordinating with different vendors for gateways, PRIs, Reporting apps, etc. Maintaining and giving operational support to various global customers like Microsoft. Genesys Administrative day to day contact center activities,(Ex.Server space,Recording,Chunks in DMA.etc,). Monitoring E1\'s PRI status in Media Gateway. Monitoring Client wise Genesys application using SCI. Clients network monitoring using PRTG. Configuration of Reporting Template as per Customer requirement. Configuration of Genesys Outbound Solution for clients like IndusInd Bank. Develop, update and modify IVR call flow using IRD work and Active participation for call routing as per client requirement. Troubleshoot problems related to call routing. Preparing various report as per the clients requirement. Having experience in Development & Maintenance environment.
Education
Ses Polytechnics Solapur
Bachelor of Engineering - BE, Electrical, Electronics and Communications Engineering
Savitribai Phule Pune University
Bachelor of Engineering - BE
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