Anand Bhargava
Associate Director-META @ Cyble| Ex Adobe|8 yrs in Cybersecurity & 2 decades overall exp| CC-ISC2 Certified| EMBA-Mktg|MCA|Cloud Computing Certified-IIT Kharagpur| ASQ Six Sigma Green Belt|Microsoft & Adobe Certified Pro
- Role
- Associate Director - Customer Success at Cyble
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Anand Bhargava
I am a strategic Customer Success Leader with over 20 years of experience in driving…
Experience
Associate Director - Customer Success
Sep 2025 — Present · Bengaluru, IN
In my current role, I direct the end-to-end customer lifecycle for a portfolio of approximately 100 customers, ensuring seamless onboarding, sustained engagement, and long-term value realization. I have lead high-performing teams across the META region, driving performance excellence through structured hiring, coaching, and enablement. My focus on revenue growth and account expansion has contributed to regional upsell and cross-sell targets, unlocking incremental revenue opportunities. I am committed to elevating customer experience and satisfaction, consistently achieving strong outcomes across various benchmarks.Achievements- Automated the QBR/Annual report generation process and reduced the manual processing time from 180 to under 3 mins- Proactively minimized customer churn by 60%, ensuring stable year-on-year retention and account health- Strengthened partner governance frameworks, ensuring alignment and consistent delivery across accounts- Elevated customer experience by achieving strong outcomes across Gartner, G2, NPS, and CSAT benchmarks.
Education
DOEACC (O, A, B Level Full Time)
Certificate by the Department of Electronics Accredited Computer Course (Equivalent to MCA)
2000 — 2007
Indira Gandhi National Open University
Associate’s Degree
2001 — 2003
IGNOU
Master of Computer Applications - MCA
2004 — 2006
IGNOU
EMBA
2010 — 2011
Skills
- Windows
- Bpo
- Quality Assurance
- • Adobe Acrobat/Reader 7
- Sla
- Documentation
- Service Industries
- Ccpulse
- Adobe Contribute
- Green Belt
- Business Process Improvement
- • Mac Os X 10.5.x
- Liveperson
- Six Sigma
- Enterprise Software
- • Ms Windows 9x
- Team Management
- Itil
- Operating Systems
- Presentation and Training
- Copc
- Digital Media
- Software Documentation
- People Management
- Vendor Management
- Customer Service
- Requirements Analysis
- Chat
- Team Building
- Management
- Customer Satisfaction
- Testing
- Process Improvement
- Xp
- Technical Product Training
- Problem Solving
- Corporate Renewal
- Operations Management
- Analysis
- Adobe Document Cloud
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