Anand Ammineni
Customer Support Agent @Chequpi Yc S23
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WORK HISTORY
Customer Support Agent @Chequpi Yc S23
Bengaluru, IN
EDUCATION
Annamacharya Institute of Technology & Sciences,Kadapa
Bachelor's degree, Computer Science
Annamacha institute of technology and sciences kadapa
Bachelor's degree, Computer Science
ABOUT ANAND AMMINENI
Customer-focused support professional with 3+ years’ experience across gaming, finance, and retail operations. Skilled in multi-channel interactions (live chat, email, inbound/outbound calls) with empathy and efficiency, consistently achieving 100% CSAT, 98% FCR, and 4–6 min AHT while meeting SLA targets. Proficient in escalation management, product/service issue resolution, and CRM platforms including Ameyo, Freshdesk, Zendesk, and LeadSquared. Recognized for strong collaboration, process improvements, and a solution-oriented mindset in fast-paced environments.
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