Ana Moreno

Administrative Assistant @Rods Carpet Shop Tile And Wood

Ormond Beach, FL, US

As an Administrative Assistant for Rods Carpet, Ana Moreno perform clerical duties, maintain customers, vendors, and office billing files for this established small business serving individual and commercial customers, including construction (B2B). Prepare monthly and quarterly tax reports, accounts receivable, enter bills, place orders, negotiate with vendors, issue customer invoices, collect payment from customers, including petty cash. Pay vendors, make bank deposits, assist Sales Associates in streamlining procedures, and perform receptionist duties as needed. Streamline the purchase ordering process to reduce purchase orders from 2 days to 1 day Collaborate on the retention of 30% of ~140 potential customers monthly by providing proposals • Improved the online presence to increase web traffic by 44.5% and grow sales Optimized the customer service by following up 15 days to find extra products for customer needs to ensure job completion

Instituto Español de PNL & International Coaching Center

Elemental Coach, Neuro-Linguistic Programming

Colegio Universitario de Psicopedagogía

Higher Technician, Specialized in Intellectual disability and emotional problems