Anamika Ghosh

About Anamika Ghosh

With 3 years of hands-on experience across customer service and healthcare support functions, I have developed a strong foundation in communication, process-oriented operations, and client servicing. My professional journey includes 12 months in a high-paced domestic BPO environment handling voice-based customer interactions, followed by 24 months in the medical billing industry, where I worked on end-to-end billing cycles and revenue cycle management (RCM). During my tenure in the BPO sector, I honed my ability to manage high call volumes, resolve customer issues efficiently, and maintain service quality under pressure. This role built my confidence in verbal communication, active listening, empathy, and customer satisfaction — skills that seamlessly translated into my subsequent healthcare support work. In medical billing, I have worked with international clients, aligning with HIPAA regulations and developing an eye for detail, accuracy, and compliance. My experience also includes working with various billing software and collaborating with cross-functional teams to streamline processes.I bring a blend of voice process expertise and back-end operations in healthcare, making me adaptable to both front-line and support roles. I am now looking to expand my expertise in healthcare operations, customer support, or administrative roles that value process adherence, client coordination, and analytical thinking.

Experience

1. Virtual Representative

   Amazon

   Jul 2025 — Present

Education

• Vidysagar University

  Bachelor of Commerce - BCom