Anamaria Tejada Lozano
IT Incident Manager @Santander US
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WORK HISTORY
IT Incident Manager @Santander US
Boston, MA, US
EDUCATION
Universidad de Los Andes
Bachelor's degree, Electrical Engineering
Universidad de Los Andes
Bachelor's degree, Electronics Engineering
SKILLS
ABOUT ANAMARIA TEJADA LOZANO
IT professional with significant experience focused on leading global teams to deliver high quality customer service. Uses analytics and reporting to identify areas of improvement and meet service level agreements. Leads continuous improvement initiatives to increase service efficiency of IT Service Management Processes including Incident and Change Management and Service Desk. Task-focused, high commitment and strong leadership skills. Additional skills include• Service Desk and Incident Management• Change Management• Customer Service • Data Analytics• Project Management
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