Anais Hamidouche
IT Support Specialist |AWS Certified Cloud Practitioner | Solution Architect Trainee
- Role
- Information Technology Intern at General Atlantic
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Anais Hamidouche
From my first line of code to supporting complex IT environments, my journey has been…
Experience
Information Technology Intern
Jul 2025 — Present · New York, NY, US
Provided end-user IT support for investment team executives, resolving hardware and software issues across Windows, macOS, and Linux platforms, improving system uptime by 25%.• Configured and set up computers, peripherals, and docking stations, ensuring 100% workstation readiness for new joiners and executives.• Managed user accounts, performed password resets, and administered systems through Active Directory and Intune, reducing account-related delays by 30%.• Resolved tickets efficiently using Freshservice, including remote desktop support and troubleshooting connectivity issues, achieving a 95% first-time resolution rate.• Audited and organized desk setups, storage areas, and equipment inventory, streamlining IT asset management and saving the company approximately 80% of potential hardware replacement costs.• Updated firmware, maintained printers and network devices, and ensured compliance with IT standards and security protocols, improving overall office IT efficiency by 15%.
Education
NPower
NetSA+, Network and System Administration/Administrator
NPower
It support, Information Technology
NPower
Training
NPower
Cloud, Cloud
Université Abderrahmane Mira
Bachelor's degree, Mathematics and Computer Science
Easy Automation Labs
Computer science, Software testing And Automation
Year Up United
Associate's degree, Computer Technology/Computer Systems Technology
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