Anais Phillips

Communications Operator @Signia By Hilton

Atlanta, GA, US

Operate the hotel’s PBX system to handle a high volume of incoming, outgoing, and internal calls.Answer and route calls to the appropriate departments or individuals, ensuring that each call is handled with professionalism and courtesy.Provide information to guests regarding hotel services, amenities, and local attractions.Assist with wake-up calls and messages for guests, ensuring accuracy and timeliness.Handle guest requests and complaints with a proactive and solution-oriented approach.