Ana Huie
Manager of Technical Support @Swiftly, Inc.
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WORK HISTORY
Manager of Technical Support @Swiftly, Inc.
San Francisco, CA, US
As the manager of the technical support team, I lead a team that works with transit agencies to help resolve technical issues related to Swiftly\'s real-time and historical big data products. Since joining the team in 2023, I\'ve worked with our team of technicians and cross-functional partners to: • Scale our support operation and staff.• Increase the team\'s technical expertise and capacity. • Divert product and engineering technical backlog by leading hardware & software data integrations, implementing data configurations within the product, and leading data investigations.
EDUCATION
Boğaziçi University
History
University of California, Berkeley
B.A., Political Economy
ABOUT ANA HUIE
I help mission-driven SaaS companies deliver exceptional customer experiences by scaling…
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