Anahita Khoshmehr

Technical Consultant @Ncr Corporation

Atlanta, GA, US

Designed and implemented customized loyalty programs tailored to meet the unique needs and preferences of diverse client bases, resulting in increased customer engagement and enhanced customer experienceCreated comprehensive assessments of loyalty programs and digital platforms, incorporating observational studies and friction analysis surveys to optimize customer engagement and retention strategies based on data-driven insightsConducted in-depth data analysis to identify key customer segments and behaviors, enabling the development of targeted loyalty initiatives that drove measurable business resultsLed customer journey mapping activities for major restaurant chains and grocers to identify critical touchpoints, pain points, and gain points, with the goal of enhancing the overall customer experience Crafted client-facing deliverables, providing comprehensive analyses of market trends, competitor insights, and consumer behavior to inform strategic decision-making and drive actionable outcomesProactively addressed a crucial gap in subject matter expertise for a key project, and authored a comprehensive change request that resulted in securing a business deal for the companyCultivated strong client relationships through regular communication, proactive problem-solving, and delivering exceptional service, earning direct requests for continued collaboration based on our effective partnershipSimultaneously handled the project management of multiple client ventures alongside fulfilling consulting rolesCollaborated with cross-functional teams to implement AI-driven solutions to improve business processes and decision-makingMentored and delegated tasks to apprentices, fostering their professional growth and development within the team dynamicLed multiple recruiting events and interviewed candidates resulting in full time offers and placements