Anabela Carrino

About Anabela Carrino

Offer outstanding team leadership and client management skills. Exceptionally organized and disciplined; posses well-developed interpersonal skills and the ability to motivate and direct others. Business administrative expertise; coordinate with management, cross-functional teams and vendors in the execution of daily tasks and functions. Generate and maintain records and reports, successfully train clients on various applications and comply with company policies and regulations.Specialties: accounts receivable, administration, billing, customer relations, customer satisfaction, customer support, database administration, documentation, due diligence, inventory management, legal research, marketing, Microsoft excel, Microsoft office products, office management, performance analysis, presentation skills, problem solving, recruiting, sales, sales management, six sigma

Experience

1. Lead Service Executive

   AT&T

   Sep 2020 — Present

   Manages AT & Ts most complex, higher revenue and strategic customers by creating a broader and deeper relationship with the customer and owning the customer service experience. Responsible for bringing resolution to issues and being champion for status reports back to customer and leadership. Partners with others in Service Management, sales and service assurance/delivery. Viewed as SME and lead for managing the customer relationship.

Education

• Rutgers University–Newark

  Marketing

  1990 — 1994

Skills

• Salesforce.com
• Account Management
• Sales Operations
• Customer Retention
• Customer Service
• Six Sigma
• Wireless Technologies
• Inventory Management
• Management
• Business-to-Business (B2b)
• Process Management
• Product Management
• Team Management
• Direct Sales
• Cross-Functional Team Leadership
• Retail
• B2b
• Business Strategy
• Troubleshooting
• Networking
• Customer Experience
• Time Management
• Sales
• Marketing
• Sales Process
• Customer Satisfaction
• Leadership
• Call Centers
• Business Process Improvement
• Team Leadership
• Recruiting
• Vendor Management
• Managed Services
• Process Improvement
• Sales Management
• Crm
• Telecommunications
• Voip
• Solution Selling
• Voice Over Ip (Voip)