Ana Alonso

Senior Field Operations Agent @DICE

London, GB

Delivered training on DICE tools, apps and procedures to our partner venues and promoters, as well as first-class support on ticket or tool queries.• Provided technical support to all our partners, including updating, testing and setting up DICE devices, organising and distributing the hardware.• Coordinated the box-office and operations on-site, at partner venues and festivals such as Boiler Room, Desertfest, ArcTanGent, Fireworks, FLY Open Air & Primavera Sound Porto.• Delivered training to the DICE Reps, coordinating their shifts and making sure they are the right profile to cover each event’s requirements.• Daily admin work for the team – organising event and on-site calendars, research of data through Looker to use on our monthly reports, creating and updating pages and guides on Notion for the team.• Device set up through our device management system, Scalefusion, and status updates on Salesforce orders.• Conducted regular partner health checks, improving satisfaction with systems and services.• Took ownership of app QA coordination with our access control app’s third-party developers: handled all communication for bug reporting, feature requests, and release updates.• Oversaw end-to-end UAT cycles: shared testing docs with field teams, collected feedback across markets, liaised with developers for fixes, and verified builds via Android APKs and iOS TestFlight before release to Google Play and App Store.• Managed testing on both mobile phones and scanner devices enrolled via Scalefusion to ensurecompatibility and reliability across environments.

Universidad Nebrija

Grado en Comunicación Audiovisual

Aula CM - Escuela de Comunicación y Marketing Online

Curso de Community Manager y Marketing de Contenidos Online

Hunter College

Media Studies

Universidad Carlos III de Madrid

Máster de Industria Musical y Estudios Sonoros