Ana Stojkova-Bonaventura
Customer Support Agent @Dinna Ai
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WORK HISTORY
Customer Support Agent @Dinna Ai
MK
Handled each support ticket from first ping to final follow-up, making sure every user feels heard and nothing falls through the cracks. Meet customers with patience and empathy, turning even tricky issues into clear, stress-free solutions. Kept communication flowing—translating user needs to the DINNA team and updates back to customers—so everyone stays in sync. Spotted recurring questions and turn them into simple guides and process tweaks, continually smoothing the support experience for all.
EDUCATION
ESRA
Bachelor's degree, Acting
University of Phoenix
Master's degree, Information Systems
Coursera
n/a, Information Technology
Per Scholas
Cybersecurity
ABOUT ANA STOJKOVA-BONAVENTURA
As a recent graduate with a Master’s in Information Systems from the University of Phoenix, I am passionate about Cybersecurity and committed to applying my skills to protect digital landscapes. With my CompTIA CySA+ certification in hand, I am well-equipped to tackle cybersecurity challenges and make a meaningful impact in the field.Key Strengths & Expertise:Information Systems Proficiency: In-depth understanding of information systems design, implementation, and management, with the ability to analyze and optimize system performance to meet organizational goals.Cybersecurity Expertise: Strong foundation in cybersecurity principles, including risk assessment, threat analysis, and incident response. Skilled in applying security measures to safeguard sensitive data and ensure compliance with industry standards and regulations.Technical Skills: Proficient in programming languages (e.g, Python, Java), database management (SQL), and using security tools such as firewalls, intrusion detection systems, and Security Information and Event Management (SIEM) solutions.Problem-Solving Abilities: Excellent analytical skills, with a proven track record of troubleshooting complex technical issues and implementing solutions in high-pressure, fast-paced environments.Project Management: Experienced in leading projects from inception to successful completion, ensuring timely delivery, and aligning with organizational objectives and requirements.Collaboration & Communication: Strong interpersonal and communication skills, adept at working in cross-functional teams and translating complex technical concepts to non-technical stakeholders.Continuous Learning: Dedicated to staying up to date with the latest industry trends and technology advancements, with a strong drive for professional growth and continuous development.
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