Ana Rider
Critical Accounts Manager- Critical Accounts Program (CAP)
- Role
- Critical Accounts Manager-critical Accounts Program (Cap) at Cisco
- Location
- Raleigh-Durham-Chapel Hill, NC, US
- LinkedIn followers
- 500 followers
About Ana Rider
With over 1 7 years of experience at Cisco, I currently serve as Critical Accounts…
Experience
Critical Accounts Manager-critical Accounts Program (Cap)
Dec 2021 — Present · Raleigh-Durham-Chapel Hill, NC, US
Cisco Systems, Inc. is a $53B American multinational digital communications technology company with 90K+ employees.Lead strategy and provide cross-functional matrix management for engineering, services, and sales teams of up to 100 members that resolve technology escalations for Fortune 500 companies and develop internal process improvements. Recognized for decisive leadership, operational agility, and the ability to assemble expert teams to restore customer business functions in record time under challenging circumstances. Enhanced competitive advantage in a $1B account through a wholistic service model modernization. Created the Resident Engineer role to personalize the Customer Experience (CX), break through customer-vendor barriers, and establish a true collaborative partnership. Developed business case for $20M investment to support the new role, technology lab build, Agile implementation, Jira & Monday.com licenses, and creation of a consolidated data dashboard. Earned a Sales Award for helping to secure a $280M+ services renewal. Avoided $26M in escalation costs by investing $4M in a strategic reporting solution for 28 customers to determine ROI and demonstrate value for licenses and services purchased through the Whole Portfolio Agreement program. Transforming the scope and impact of 1,200 Engineers and Project Managers through Trusted Advisor Training; developed the model, designed training, and delivered a successful pilot in Q3 2025.
Education
Universidade do Estado do Rio de Janeiro
Bachelor's degree
North Carolina State University
Data Science for Leaders
2020
Stanford Continuing Studies
Certified Program Manager
2013
Cornell University
Crisis Management-CAP
2021
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