Ana Nikita
Developer Support Engineer at Microsoft | Working Through Teamware Solutions
- Role
- Senior Developer Support Engineer Browsers at Microsoft
- Location
- Bengaluru, IN
- LinkedIn followers
- 500 followers
About Ana Nikita
With over three years of specialized experience in browser support and performance enhancement, my role at Microsoft involves driving customer satisfaction through expert troubleshooting and problem-solving. My mission is to ensure seamless enterprise-level support for Microsoft Edge, aligning with the company\'s dedication to innovation and service excellence. I bring a diverse perspective to the team, leveraging my competencies in CSS, JavaScript, and SQL to contribute to our shared goals. Since January 2024, as a Senior Developer Support Engineer through Teamware Solutions, I\'ve engaged closely with Microsoft\'s enterprise customers, diagnosing and resolving issues across Microsoft Edge and its related technologies. I\'ve collaborated with product teams to improve browser performance, streamlined support workflows, and provided critical support during browser transitions, utilizing advanced tools to analyze and rectify complex technical problems.
Experience
Senior Developer Support Engineer Browsers
Jan 2024 — Present · Bengaluru, IN
Working Through Teamware Solutions as part of the Microsoft On Site Team that supports Microsoft Edge browser Day to day responsibilities include: Engaging with customers, diagnosing and resolving MS Edge, Internet Explorer Mode, and MS Edge WebView2-related issues for Microsoft\'s Enterprise customers.Conduct in-depth root cause analysis using logs, reviewing and analyzing memory dumps, and network traces.Collaborate with product teams to enhance browser performance and reduce latency.Streamline support workflows through detailed reporting and process improvements.Provide enterprise-level support during browser transitions.Resolve installation, update, crash, and sync issues using advanced diagnostic tools like WPA and Process Monitor and WinDbg.Engage with developers to escalate critical issues and influence productenhancements.Manage high-pressure client escalations, providing effective solutions to customers impact on business
Education
Mount Carmel College, India
Science
2009 — 2011
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