Ana Moran

About Ana Moran

I am an enterprise transformation executive with 18+ years of experience aligning workforce strategy, operational design, and financial performance across global services and regulated insurance environments.As Chief People Officer for the US Market at Foundever, I am accountable for the employee experience strategy supporting employees and an annual hiring volume of across North America, Latin America, and APAC. My role sits at the intersection of people, operations, and performance — ensuring workforce architecture enables margin performance, client delivery, and enterprise resilience.My leadership focus is simple: build scalable systems that drive business outcomes.I have led: • Large-scale workforce redeployment initiatives impacting employees • Enterprise restructuring and ramp-down events with net-positive retention outcomes • Operational cost optimization delivering measurable savings • Integrated talent acquisition and training models aligned to revenue forecasts • Embedded AI into employee lifecycle to optimize candidate and employee experiencesEarlier in my career at Allstate Insurance Company, I led performance and operational execution across agents in a highly regulated insurance environment — strengthening my foundation in operational discipline, risk management, and revenue accountability.I am particularly energized by environments that require: • Enterprise-wide transformation • Cross-functional alignment • Scaling operations in complex, high-volume businesses • Restructuring and optimization under margin pressure • Building performance cultures that drive measurable outcomes

Experience

1. SVP HR, Us Market

   Foundever

   Feb 2025 — Present · Charlotte, NC, US

   Develop and execute comprehensive HR strategies that support business objectives and drive performance within the US Market- Lead and mentor a high-performing HR team, fostering a culture of collaboration, accountability, and continuous improvement.Oversee all aspects of HR management, including talent acquisition, performance management, employee engagement, compensation, benefits, and compliance- Partner with senior leadership to identify workforce trends and implement strategic workforce planning initiatives that enhance talent retention and development- Champion diversity, equity, and inclusion initiatives, ensuring that Foundever promotes an inclusive workplace culture- Manage employee relations and resolve complex HR issues, ensuring alignment with company policies and legal requirements- Design and implement training and development programs that enhance employee skills and career growth opportunities.Monitor industry trends and benchmark HR practices against competitors to ensure Foundever remains an employer of choice-Analyze HR metrics and prepare reports for the CEO and executive leadership team, providing insights and recommendations for organizational improvement- Act as a trusted advisor to the CEO and other executives on HR-related matters, contributing to broader business discussions and strategies.

Education

• Lake Forest Graduate School of Management

  Master of Business Administration - MBA

  2019 — 2024

• Yale School of Management

  Executive Education/ Certification, Indeed Leadership Connect

• Central Michigan University

  Bachelor's of Science, Leadership

  2013 — 2017

Skills

• Licensing
• Sales Operations
• Customer Retention
• Customer Service
• Training
• Customer Satisfaction
• Data Analytics
• Vendor Partnerships
• Public Speaking
• Event Management
• Life Insurance
• Microsoft Office
• Sales
• Process Improvement
• Microsoft Excel
• Vendor Management
• Time Management
• Team Leadership
• Project Management
• Direct Sales
• Continuous Improvement
• Business Process Improvement
• Leadership Development
• Customer Experience
• Performance Management
• Property & Casualty Insurance
• Account Management
• Change Management
• Claim
• Operations Management
• Call Centers
• Risk Management
• Homeowners
• Call Center
• Social Media
• Strategic Planning
• Sales Management
• Vendor Relationship Management
• Leadership
• Coaching